Shipping & Return Policy
We are pleased to offer free standard shipping on orders over $150.
By placing your order, you agree to all the terms outlined in our “Shipping Policies” below. Shipping options may be selected at checkout with our Carrier Calculated Shipping drop down menu.
Rebecca's Herbal Apothecary processes shipping orders Monday-Friday, from 9:30 a.m. until 1 p.m. MST. Please allow 1-3 days for processing. Once shipped, your order should arrive within 3-7 business days depending on your location. Delivery time is calculated in accordance with business days and does not include weekends or holidays. These delivery times are estimated by the carrier and are not guaranteed even if an expedited shipping method is selected. Unavoidable delay may occur due to extreme weather conditions. Delivery times should only be used as a transit average.
We offer expedited shipping if orders are placed before 12 p.m. MST; Monday through Friday. Please be aware that even expedited shipping options do not include Saturday delivery. Some UPS carriers offer Saturday delivery for an additional fee to your expedited shipping rate. Please call your local UPS store to see if Saturday delivery is an option in your area before placing this request.
Due to Federal regulations, the following essential oils cannot be expedited and must be shipped UPS Ground: Cypress, Ponderosa Pine, Scotch Pine, and Pinion Pine. Please select UPS Ground at checkout when purchasing these oils through our online store. We will automatically adjust the shipping carrier to UPS Ground if it has not been selected.
If your parcel is visibly damaged or does not contain the contents you ordered, please retain the package in your possession and notify us via email: firstname.lastname@example.org so that we may resolve the problem.
Please be advised that we do not replace a lost shipment if the carrier delivered an undamaged parcel to the correct address and the parcel was subsequently removed or damaged by a third, unknown party. You may require “Signature Upon Delivery” for a $2.75 fee through the United States Postal Service. If you have concerns about the safety of your delivery, please contact us to apply the “Signature Upon Delivery ” option.
As always, please email (email@example.com) or call (303-443-8878) with any questions you may have and we will be happy to assist you.
We strive for 100% customer satisfaction. When your order arrives, please check purchased items and contact us immediately if there are any questions or concerns. We accept returns within 30 days of purchase for refund or exchange. Please provide copy of receipt with return. Shipping and handling fees are non-refundable unless it is our error. Returns may be shipped to 1227 Spruce Street, Boulder, CO 80302. For questions concerning returns please email us at firstname.lastname@example.org or call us at 303-443-8878.