We strive for 100% customer satisfaction. When your order arrives, please check purchased items and contact us immediately if there are any questions or concerns. We accept returns within 30 days of purchase for refund or exchange. Please provide copy of receipt with return. Shipping and handling fees are non-refundable unless it is our error. Returns may be shipped to 1227 Spruce Street, Boulder, CO 80302. For questions concerning returns please email us at shop@rebeccasherbs.com or call us at 303-443-8878.